Return Policy

Dear customer, we value your shopping experience on the Scenstar website. To ensure you can purchase with confidence, we offer the following return policy:

1. Return Period
You can request a return within 5 days of receipt.

2. Return Application
To ensure a smooth return process, please ensure the following conditions are met before submitting a return:

a) The product packaging is intact and unopened;

b) The product has not been used;

c) The product is not damaged;

d) When returning, please send product photos/videos and other information to customer service via email or online chat.

Please note that if the returned product does not meet the above conditions, your refund application may be affected.

3. Return Shipping
When returning, please ensure you choose a shipping method with a tracked record. Please confirm your shipping address and contact us before returning to ensure a smooth return process.

4. Refund Processing
After receiving the returned product, we will inspect it within 3 business days. Once we confirm that it meets the return requirements, we will process a refund and the refund amount will be returned to your original payment account.

5. Return Policy Exclusions
Please understand that this return policy does not apply to the following situations:
a) Returns requested after 5 days;
b) Special promotion, clearance, or custom-made items;
c) Product damage caused by the customer.

6. After-Sales Service

If you discover any quality issues with your product during use, please feel free to contact us. We offer comprehensive after-sales service, including repairs and replacements, to ensure your satisfaction.

Thank you again for choosing Scenstar. We will continuously improve our services to provide you with a better shopping experience. If you have any questions, please feel free to contact us.
Email: scenstar7@hotmail.com